Support
For help with E3 Learning or MedAssist, email Kevin at [email protected]. This is the one support address for every question, and Kevin aims to reply within two business days.
Email KevinIf the email link does not open your email app, copy and paste [email protected] into a new email.
Account and login help
- Sign in to your existing account.
- Request a password reset if you cannot sign in. Check your spam folder for the reset email.
- Open your account settings to review your profile.
- Manage your subscription to review your plan or cancel. You may need to sign in first.
Cancellation and refunds
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
See Terms and Conditions, section 7.2. For a subscription question or trouble accessing your account, email a billing question to [email protected].
Team and institution pricing
Buying for an agency, a hospital unit or a school? Email [email protected] about team pricing with the number of learners and the levels they study.
Report an error or a technical problem
Email [email protected] and include:
- The page URL and topic.
- What appears incorrect or what went wrong.
- What you expected instead.
- For a technical problem, your browser and device and the steps that led to it.
Reporting:
Do not send patient-identifying information, passwords, or payment-card data. Remove these details from any screenshots before sending them.
E3 Learning is for education, not patient-specific care. Follow your local protocols and clinical judgment.